About us

About the Department

Western Australia’s diversifying economy and changing industry needs require a labour force that is skilled, versatile and highly competitive. Established in 2009, WA’s Department of Training and Workforce Development provides leadership in training and workforce development to drive a responsive, flexible and quality training system to meet the needs of industry and build a strong and successful future for our community.

Our vision is that all Western Australians can be part of a skilled workforce to meet the State’s economic and community needs.

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Our work

We work closely with industry, government and the community across Western Australia to support and facilitate training and workforce development strategies that will build, attract and retain a skilled workforce for now and into the future.

This is achieved through our focus on:

  • planning and leading the State Government response to workforce development issues in Western Australia;
  • growing Western Australia’s workforce through attraction, retention, participation and skilled migration strategies;
  • providing career development services that support individuals to plan and reach employment and career goals;
  • delivering an innovative, flexible and responsive vocational and education training system; and
  • governing the Department’s services and performance systems to ensure they are client centred, of the highest quality and managed in an open, transparent and accountable manner.
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Annual report 2015–2016

An image of the cover of the 2015-2016 annual report.

The Department of Training and Workforce Development’s Annual report 2015–16 provides the Western Australian Parliament and the community with an overview of our performance against the Strategic Plan 2014–18, as well as budget papers and other strategic documents.

The report offers transparency, accountability, and compliance with legislative and government policy requirements, and describes the functions, operations and performance highlights of the department focusing on three key areas of achievement:

  • building the workforce;
  • facilitating reform of the vocational education and training sector; and
  • improving services and performance.

View the full  2016 Annual report document

This report has been prepared in accordance with the State government requirements and includes audited financial statements and performance indicators for the year ended 30 June 2016.
 
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Key documents

Our current business operations are driven and informed by the following.

Strategic plan 2014–2018
Our strategic plan focuses on five goals that articulate the vision and standards we aim to achieve.
View the 2014–2018 Strategic plan document

Skilling WA workforce development plan
Developed in collaboration with industry and government agencies, Skilling WA is a workforce planning and development strategy to build, attract and retain a skilled workforce.
View the Skilling WA document

WA State training plan 2015–2018
The State training plan 2015–2018 contributes to the policy and purchasing direction for the training system in Western Australia, identifying and recommending training investment priorities for the State in order to meet the future demand for skilled workers in Western Australia.
View the WA State training plan document

Reconciliation action plan 2013–2015
Our Reconciliation action plan aligns with our vision to create greater opportunities for Aboriginal people in the Western Australian workforce, including our staff, our clients, and Aboriginal-owned businesses. The plan sets out the Department's commitment and contribution to reconciliation.
View the current Reconciliation action plan document

Disability access and inclusion plan 2017–2021
Our new Disability access and inclusion plan demonstrates the Department's commitment to support and assist the State's workforce and vocational education and training sector to be more accessible, particularly for people with disability.
View the Disability access and inclusion plan document

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Our structure

Responsible to the Minister for Training and Workforce Development and led by the Director General, Dr Ruth Shean, the Department comprises four directorates. Each directorate has a key role to play in all aspects of the Department’s core business, from strategic planning and policy development through to operational functions and programs and services to build and support WA’s workforce. Our organisational structure is outlined in the following diagram.

 

State Training Board

Minister for Training and Workforce Development

 

Department of Training and Workforce Development

Director General: Dr Ruth Shean

Service Resource Management

 
The Service Resource Management directorate purchases training and other services from TAFE colleges, private training providers and community organisations. The directorate also develops and manages WA’s training infrastructure and develops governance processes to support TAFE colleges.

Corporate

 
The Corporate directorate is responsible for establishing, maintaining and monitoring the Department's governance structures, and providing corporate oversight and administration of the Department's financial, physical and information and communications technology resources.

Policy, Planning and Innovation

 
The Policy, Planning and Innovation directorate determines how the Department's funding will be allocated. Working with industry, training providers, the WA community and government at all levels, the directorate also coordinates the State's response to local needs and national initiatives.

Service Delivery

 
The Service Delivery directorate leads areas that deliver services directly to the WA community. This includes the Career Centres, Apprenticeship Office, Migration Services, TAFE International WA, Aboriginal Workforce Development Centres and Training Sector Services.
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Working with us

The Department of Training and Workforce Development is building the workforce to meet the economic and community needs of Western Australia. We are a dynamic agency leading and working across many areas of Western Australia’s training and workforce development landscape. Our work requires dedicated staff behind the scenes to develop and drive the training and workforce development initiatives, strategies and plans that support the State’s economic and community needs.

Our workforce of over 500 people enjoy the challenges and benefits of working in this diverse and ever-changing area.

Employment opportunities

If you have experience or have always wanted to work in the training and workforce development area of the public sector, the Department of Training and Workforce Development could offer you a rewarding, worthwhile career.

You can keep track of the positions available across the Department at the WA Government jobs board: jobs.wa.gov.au.

Contractors and service providers

In accordance with State Government guidelines, the Department utilises a tendering process for the procurement of products and services, including awarded contracts. You can find details of all currently advertised tenders on the TendersWA website.

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Media and news

Media statements released by the Minister for Training and Workforce Development can be found on the State Government’s news website at news.wa.gov.au.

You can also search all ministerial media releases for items relating to training and workforce development by using the search function on the State Government’s media statement’s website.

 

 

For all media enquiries, please contact the Department’s Communications and Marketing team.

Email communications.marketing@dtwd.wa.gov.au

To view our current and archived news stories, please visit the What's new section of our website.

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Legislative framework, policies and guidelines

The Department of Training and Workforce Development manages the State Government’s investment in vocational education and training and builds the Western Australian workforce for the future.

This work is carried out across the sector in accordance with relevant legislation and our own policy framework developed through stakeholder engagement and consultation.

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Legislation

Vocational Education and Training Act 1996 (the VET Act)

The VET Act prescribes how the VET system operates in Western Australia. Its main objectives are to:

  • establish a State training system for the effective and efficient provision of vocational education and training to meet the immediate and future needs of industry and the community;
  • provide for the recognition of vocational education and training, training providers, qualifications and skills;
  • provide a means by which the State is able to meet its obligations under national arrangements relating to vocational education and training;
  • promote equality of opportunity to undertake vocational education and training;
  • provide for research and development for the purposes of vocational education and training; and
  • allow for the operation of an open and competitive training market in this State.

The Act, under Part 5, also prescribes the establishment and functions of WA’s TAFE colleges, and under Part 7 the obtaining of VET qualifications including the registration and administration of training contracts for the apprenticeship and traineeship system in Western Australia. You can view the full VET Act document on the State Law Publisher website.

Vocational Education and Training (General) Regulations 2009 and the Vocational Education and Training (Colleges) Regulations 2006

You can view both of these Regulations on the State Law Publisher website.

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Statutory bodies, advisory groups and training regulation

Under the Vocational Education and Training Act 1996, the following bodies have been established.

WA State Training Board

The State Training Board (the Board) is a statutory body established by Part 3 of the Vocational Education and Training Act 1996, and is the peak industry training advisory body to the Minister for Training and Workforce Development in Western Australia. The Board comprises members appointed by the Minister for their industry expertise and their ability to make a high level contribution to the strategic direction of the State's vocational education and training system. A key function of the Board includes the preparation of the State Training Plan that provides a four year outlook into Western Australia’s skills needs and priorities.

For more information, please visit the WA State Training Board website at stb.wa.gov.au.

Industry training advisory bodies

Under section 21(1)(b) of the Vocational Education and Training Act 1996 the State Training Board recognises various industry training advisory bodies from which the Board takes advice for the purpose of drafting a State Training Plan or making recommendations to the Minister on apprenticeships and traineeships.

The State Training Board currently recognises 11 industry training advisory bodies:

  • nine industry training councils funded by the Department of Training and Workforce Development;
  • the Public Sector Commission for advice on State Government Administration; and
  • the WA Local Government Association (WALGA) for advice on Local Government Administration.

A full list of WA ITCs is available on the WA State Training Board website.

The Training Accreditation Council

Established as per Part 4 of the Vocational Education and Training Act 1996, TAC is Western Australia’s independent statutory body for the quality assurance and recognition of vocational education and training (VET) services. TAC’s key responsibilities include the:

  • registration of WA training providers delivering nationally recognised VET training in accordance with the Standards for Registered Training Organisations 2015; and
  • accreditation of VET courses under the Australian Quality Training Framework (AQTF).

For more information, please visit the TAC website at tac.wa.gov.au.

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Policy

The following policy documents relate to the Department’s role as Western Australia’s State Training Authority, with responsibility for administering the State’s VET system. This involves managing the investment of public resources to provide a quality training system.

Apprenticeship and traineeship policy

This document outlines the requirements associated with the commencement, registration, variation and completion of the training contract for apprenticeships and traineeships and provides support in the interpretation of the Vocational Education and Training Act 1996 and Vocational Education and Training (General) Regulations 2009 and the Vocational Education and Training (General) Amendment Regulations 2014. It includes guidelines for dispute resolution.

View the Apprenticeship and traineeship policy document

Complaints management policy

This policy establishes the complaints management process for the Department for complaints made by external clients, members of the public and other government agencies. The policy conforms with the relevant Australian Standard and Public Sector requirements.

View the Complaints management policy document

Government building training policy

The GBT policy came into effect in Western Australia on 1 October 2015, replacing the previous Priority start – Building policy. The GBT policy aims to increase the overall numbers of apprentices and trainees in the building and construction industry, through its requirement for State Government building, construction and maintenance contractors to meet a target training rate of 11.5%. This will be achieved through the employment of construction apprentices and trainees by the head contractor and any subcontractors used for the contract.

View the GBT policy document

Scope

The GBT policy applies to State Government contracts for:

  • building and construction, including civil and engineering, with an estimated labour value of $2 million and over for the construction component of the contract; and
  • maintenance, with an estimated labour component of $2 million and over for the total contract.

The policy does not apply when the duration of the contract is three months or less.

Important notes

  • The training rate is based on the combined workforce of the head contractor and the subcontractors used for the contract. The policy does not require each subcontractor to individually meet the target training rate.
  • No new tenders or contracts should include clauses relating to the Priority start – building policy.
  • Contractors are not required to pre-qualify to submit tenders for State Government contracts and do not have to submit training plans.

Resources and further information

The following resources are available to assist contractors and State Government agencies to understand and work with the GBT policy. You can also refer to the GBT contacts document for details of relevant contact people.

General information
For contractors

Head contractors

Subcontractors

Target training rate

For State Government agencies

If you require any further assistance, please contact the GBT policy officer on (08) 6551 5607 during business hours, or email policy.gbt@dtwd.wa.gov.au.

Language services policy and guidelines

The Department of Training and Workforce Development is committed to the use of competent interpreters and translators to provide a service to those unable to communicate through written and spoken English. This policy ensures that the rights of Western Australians who are unable to communicate effectively in spoken or written English to access Government funded services are not compromised by this inability.

View the Language services policy document
View the Language services guidelines document

Priority start – Building policy

Priority start – Building, a policy for Government tendering arrangements in Western Australian building and construction contracts, was replaced on 1 October 2015 by the Government building training policy. The new GBT policy now applies to all State Government contracts awarded from requests for tenders issued. From 1 October 2015, companies with contracts under Priority Start can either remain under the PSB policy or move to the Government building training policy with the agreement of all parties.

For further information or queries on the replaced PSB policy please email us at programs.PS.building@dtwd.wa.gov.au.

View the PSB policy document

School-based apprenticeship and traineeship policy

This policy provides advice to organisations and individuals associated with school-based apprenticeships and traineeships as a component of the Western Australian apprenticeship system. It details stakeholder roles and responsibilities and the requirements associated with commencement, registration, variation and completion of a training contract involving a full time school student participating in a part time school-based apprenticeship or traineeship.

View the School-based apprenticeship and traineeship policy document
Access the latest version of the Education, Training and Employment Schedule (ETES) template

TAFE Admissions policy

This policy outlines the framework for admission to publicly funded VET award qualifications at TAFE colleges. It contains detailed information on the processes applied by TAFE Admissions to select prospective students for places in full time courses and by TAFE colleges to select students in part time qualifications.

View the TAFE Admissions policy document

TAFE duty of care for minors policy

TAFE colleges in Western Australia owe a duty of care to minors participating in college programs to take reasonable care for their health and safety, as outlined in this policy. This duty extends to staff including lecturers, and exists whether students are on college premises or engaged in off campus activities such as an excursion.

View the TAFE duty of care for minors policy document

Trade certificate policy

The policy provides advice to individuals seeking to receive a trade certificate on successful completion of a Class A or Class B qualification with training type 'apprentice', as identified on the Public Register of Prescribed Vocational Education and Training Qualifications.

View the Trade certificate policy document

Trade skills recognition policy

The purpose of this policy is to provide advice to training providers and individuals seeking TSR under the Vocational Education and Training Act 1996 (the VET Act) for all Class A qualifications and for those Class B qualifications with a condition that the qualification can only be obtained by fulfilling the obligations of an apprentice under a training contract.

View the Trade skills recognition policy document

Travel and accommodation allowance policy

Through TAA, the Department assists apprentices and trainees with travel and accommodation related to the completion of their off-the-job training component.

Assistance is also available to lecturers and employers whose travel and accommodation arrangements meet the requirements of the policy.

View the Travel and accommodation allowance policy document
View the Procedures for TAA for apprenticeships document

You can also download the following documents.

For enquiries relating to TAA, or to submit application forms, please contact taa@dtwd.wa.gov.au.

VET fees and charges policy

This policy outlines the procedures governing the administration of fees and charges by registered training providers who deliver vocational education and training funded by the Western Australian Department of Training and Workforce Development.

View the VET fees and charges policy 2017 document.

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Freedom of information

Freedom of Information gives the public a right to access government documents, subject to some limitations.

In Western Australia, under the Freedom of Information Act 1992 (the FOI Act), the right applies to documents held by most State government agencies (such as departments, public hospitals, public universities and State government authorities), Ministers and local government.

Documents accessible under the FOI Act include paper records, plans and drawings, photographs, tape recordings, films, videotapes or information stored in a computerised form.

The Department's Information statement outlines our commitment to the Freedom of Information process and explains the procedures for obtaining access to information.

The Freedom of Information Process document explains how the FOI process works and what’s involved.

For further information please contact the Department's FOI coordinator via email to foi.coordinator@dtwd.wa.gov.au.

You can also find out more about the FOI Act by visiting the WA Office of the Information Commissioner’s website.

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Contact us

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Write to us

For enquiries, feedback or complaints please use our online form available here.

Or by post to:

Department of Training and Workforce Development
Locked Bag 16
Osborne Park DC 6916

Call us

08 6551 5000
For callers outside of Australia: +618 6551 5000

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Apprenticeship Office

The Apprenticeship Office registers and administers training contracts, and regulates the apprenticeship system in Western Australia.

Call us

Phone 13 19 54

For callers outside Western Australia, please call 08 6551 5499

Write to us

Email apprenticeshipoffice@dtwd.wa.gov.au or use our online enquiry form.

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Muresk Institute

Muresk Institute is dedicated to supporting the growth of a skilled rural workforce. With a focus on the agriculture, agribusiness, health and mining industries, Muresk Institute is an education and training facility that aims to improve rural productivity, build capacity and attract and retain a skilled rural workforce in Western Australia.

Visit us

Muresk Institute is located on Muresk Road, approximately 10km southwest of Northam.

Visit our website at dtwd.wa.gov.au/muresk

 

Call us

1300 994 031

For callers outside of Western Australia please call 08 9690 1591

For callers outside of Australia please call  +618 9690 1591

Write to us

Email: muresk@dtwd.wa.gov.au

Or by post to:

Muresk Institute
Locked Bag 2
Northam WA 6401

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Specialist services at the Perth Customer Service Centre

Located on the 7th floor of the GPO building in Forrest Place in the CBD, our customer service centre provides one-stop access to our Perth Career Centre and Aboriginal Workforce Development Centre, as well as our specialist services from TAFE International WA and Migration Services.

All services at the centre are available Monday to Friday from 8.30am to 4.30pm, except for WA public holidays. You don't need to make an appointment – just come in.

Contact information for AWDC, Career Centre, Migration Services and TIWA is provided below, including regional centres where available.

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Aboriginal Workforce Development Centres

Our AWDCs support jobseekers and work with industry and employers to achieve training and employment outcomes for Aboriginal people in Western Australia.

Visit us

The Perth AWDC is located on level 7 of the GPO building at 3 Forrest Place in the Perth CBD. We also have eight AWDCs located in regional Western Australia – Kalgoorlie, Geraldton, Bunbury, Broome, South Hedland, Northam, Mandurah and Albany. Contact information for all AWDCs is available on our website.

Visit our website at dtwd.wa.gov.au/awdc
Call us

Freecall 1800 441 043 to reach your nearest AWDC.

For callers outside of Western Australia please call 08 9224 6535.

Regional AWDCs

Please visit the AWDC website for the contact information for all our centres.

 

Write to us

Email: awdc@dtwd.wa.gov.au

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Career Centres

Our Career Centres provide free and independent training information and career guidance.

Visit us

Our Perth Career Centre is located on level 7 of the GPO building at 3 Forrest Place in the Perth CBD. In addition to the Perth centre, there are another 11 Career Centres across WA including regional areas and our specialist services. Contact information for all Career Centres is available on our website.

Visit our website at dtwd.wa.gov.au/careercentre
Call us

Phone 13 64 64, or for callers outside of Western Australia 08 9224 6500.

Write to us

Email: career.centre@dtwd.wa.gov.au

Regional Career Centres

Please visit the Career Centre website for the contact information for all our centres.

Specialist services

If English is not your main spoken language, phone 08 9344 2468 or visit us at:

  • Cannington: Unit 13/64-66 Kent St; or
  • Mirrabooka: 4 Brewer Place.

For ex-offenders, phone 08 6263 8622 or visit us at 27 Moore St East Perth.

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Migration Services

The Migration Services team provides a settlement information and referral service for skilled migrants, including overseas qualification assessments for Western Australian residents.

Visit us

The Migration Services team is located on level 7 of the GPO building at 3 Forrest Place in the Perth CBD.

Visit our website migration.wa.gov.au

 

Call us

Migration Services: +618 9224 6540

Write to us

Email:  migration@dtwd.wa.gov.au

 

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TAFE International WA

TIWA is responsible for the recruitment and admission of international students studying at Western Australian TAFE colleges. It also manages the placement of overseas students into WA public schools.

Visit us

The TIWA team is located on level 7 of the GPO building at 3 Forrest Place in the Perth CBD.

Visit our website tafeinternational.wa.edu.au

 

Call us

08 9218 2100

For callers outside of Australia please phone +618 9218 2100

 

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Enquiries, compliments and complaints

The Department welcomes your enquiries, and we want to hear what you have to say. Your feedback helps us understand more about what’s important to our clients and stakeholders, and your complaints let us know where there’s something we need to improve.

Enquiries

Please use our online enquiry form and we will make sure your enquiry is handled as quickly as possible, so that we can get back to you with the information you’re looking for.

Compliments and feedback

We appreciate knowing when our clients are happy, and like to recognise and acknowledge a job well done. We will be sure to forward your compliment on to the right area. We also appreciate your feedback for improvement. Please use our online feedback form.

Complaints

We believe in continuous improvement, and we aim to deliver services that benefit the Western Australian community. We invite you to let us know if there’s a situation or an issue that you’re not happy about, or if you feel we need to improve our service in some way. In accordance with our Complaints management policy; we will respond via the contact details you provide with a formal acknowledgement of your complaint within two business days, and an update or resolution within ten business days.

Please read our privacy guidelines for information on how the Department manages information you provde.

If you would prefer to contact us in writing or over the phone, please refer to our Contact us information for postal address and telephone number details.

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Page last updated March 08, 2017