2021 WA Student Satisfaction Survey report now available!

The 2021 WA Student satisfaction survey — Public training providers report is now available. The report contains information about the satisfaction levels of students at Western Australian TAFE colleges and the Western Australian Academy of Performing Arts (WAAPA) during 2021; and is used to measure the quality of service provided by Western Australia's TAFEs and gain a better understanding of their customers and their needs.

The figures and information in the report are derived from the 2021 WA student satisfaction survey carried out in 2021, for which fieldwork and research was conducted over approximately nine weeks from 16 September to 19 November 2021. Students from the five TAFE colleges, WAAPA, and 158 private training providers* were invited to participate in the survey via an online survey, a telephone interview, or a hard copy survey. The mixed methodology approach was used to ensure maximum accessibility for students.

The latest (2021) survey shows 87.3% of students were satisfied with their training. Students experienced the highest levels of satisfaction with the:

  • physical safety and security measures (92.0%);
  • quality of trainers / instructors (87.7%); and
  • how likely it is that the course will lead to a job/career (85.5%). 

Satisfaction with the cost of the course (75.5%) was significantly higher in 2021, when compared to 2020 (71%).

The survey, and the report, are done by an independent company.

For more information on the student satisfaction rates, you can read the Student satisfaction survey 2021 WA State Report — Public providers here

 

*Survey results for private training providers are not included in this report.


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Page last updated October 07, 2022